Terms of Service

AfterSay is intended for commercial use by businesses, professionals, and organizations. You must be at least 18 years old and legally able to enter into a binding agreement.

You are responsible for providing accurate account information, keeping credentials secure, managing access to your team, and all activity performed through your account or API credentials. Notify us promptly if you suspect unauthorized access.

AfterSay provides tools for reputation management, review and testimonial requests, review synchronization and replies, customer and private-feedback workflows, reputation reporting, competitor benchmarking, widgets, AI-assisted content, and related business features.

Features may change as the product evolves. We may add, modify, limit, or discontinue features, integrations, or third-party dependencies. We do not guarantee that every feature will be available for every business, connected platform, location, country, or subscription.

You are responsible for the customer information you upload, import, create through the API, or otherwise provide to AfterSay. You represent that you have the legal right and any required permission to use that information and to contact those customers through the Service.

You are responsible for complying with applicable privacy, marketing, anti-spam, consumer-protection, and electronic-communications laws. Do not use AfterSay to send unsolicited bulk messages, contact people who have opted out, or upload data you are not permitted to process.

AfterSay provides unsubscribe and opt-out controls for certain workflows. You agree not to bypass, suppress, or misuse those controls.

When you connect Google or another supported third-party service, you authorize AfterSay to access data and take actions necessary to provide the features you enable, which may include reading reviews, synchronizing business information, retrieving performance data, and publishing or deleting review replies on your behalf.

You remain responsible for complying with the policies and terms of connected review platforms. You may not use AfterSay to create fake reviews, manipulate ratings, impersonate customers, improperly incentivize reviews, suppress legitimate negative feedback, or engage in review gating or other deceptive reputation practices.

Third-party services are not controlled by AfterSay. Their availability, APIs, policies, data, and behavior may change without notice. We are not responsible for outages, account restrictions, data changes, or other actions taken by third-party platforms.

AfterSay may let you request, collect, manually add, manage, and publish testimonials. Testimonial submitters may optionally provide a photo and may be asked for permission to publish their submission.

You are responsible for confirming that you have the rights and permissions required to use and publish testimonials, names, photos, logos, or other materials you add manually or publish through AfterSay. You may not fabricate testimonials, misrepresent a person's words, publish a person's image without appropriate permission, or otherwise use testimonial content unlawfully.

When you choose to publish a testimonial, photo, review widget, or other public content, you understand that it may be visible to anyone and may be copied, indexed, or redistributed outside AfterSay.

AfterSay may use artificial intelligence to draft review replies, summarize customer sentiment, suggest follow-up language, create captions, or assist with other workflows. AI output may be inaccurate, incomplete, repetitive, or inappropriate. You are responsible for reviewing AI output before relying on it.

If you enable an automated feature that publishes or sends AI-generated content without manual review, you authorize AfterSay to perform that action on your behalf according to your settings. You remain responsible for the configuration and use of that automation and for monitoring the resulting content.

Do not intentionally submit highly sensitive, regulated, or unlawful information to AI features unless you have determined that doing so is lawful and appropriate for your use case.

You retain ownership of content and data you provide to AfterSay or collect through the Service ("Your Content"), subject to rights belonging to third parties such as reviewers, testimonial submitters, and connected platforms.

You grant AfterSay a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use Your Content only as reasonably necessary to provide, secure, support, and improve the Service, comply with law, and carry out actions you request.

You represent that Your Content and your use of it through AfterSay do not violate law, third-party rights, confidentiality obligations, or these Terms.

Paid features are billed according to the pricing, billing unit, quantity, and billing period shown in AfterSay or at checkout. Subscriptions automatically renew until cancelled unless otherwise stated.

New accounts may receive a limited free trial beginning when the account is created. The current trial length and ending date are shown in the Service. Unless a subscription is started, trial access may end when the displayed trial period expires.

You authorize AfterSay and our payment processor to charge your selected payment method for recurring fees, applicable taxes, and adjustments associated with changes you make to billable quantities or features. Some quantity changes may result in prorated charges or credits during the current billing period.

You may cancel through the billing controls provided in the Service. Unless otherwise stated at purchase or required by law, cancelling stops future renewal and does not automatically refund charges already incurred. If we provide a refund or credit, it does not obligate us to provide the same remedy in another case.

We may change pricing with reasonable advance notice. Continued use of a paid subscription after the effective date of a pricing change constitutes acceptance of the new price.

You may stop using the Service at any time and may delete accounts or teams through available product controls, subject to billing and team-ownership requirements.

We may suspend, restrict, or terminate access if you fail to pay amounts due, materially violate these Terms, create a security or legal risk, abuse the Service, or if suspension is reasonably necessary to protect AfterSay, our providers, other users, or third parties.

Following termination, we may delete or deidentify data according to our Privacy Policy, legal obligations, backup practices, and applicable third-party platform requirements. You are responsible for exporting information you need before deleting your account where export functionality is available.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." AFTERSAY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not guarantee uninterrupted availability, delivery of every message, any particular review volume or rating, search ranking, business result, customer response, third-party platform availability, AI accuracy, or that the Service will be error-free or completely secure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFTERSAY AND CODE WIZE TECHNOLOGIES LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO AFTERSAY FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain warranty exclusions or liability limitations, so parts of this section may not apply to you.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Before starting a formal proceeding, you and AfterSay agree to make a good-faith effort to resolve the dispute informally for at least 30 days after written notice of the dispute.

Except for an eligible small-claims matter or a claim seeking temporary or injunctive relief to protect intellectual property, confidential information, or system security, any dispute arising from or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable commercial rules. Arbitration will take place in Broward County, Florida, unless the parties agree to remote proceedings or another location.

YOU AND AFTERSAY AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. If this class-action waiver is found unenforceable for a particular claim, that claim will be resolved by a court of competent jurisdiction in Broward County, Florida.

These Terms, together with referenced policies and any applicable order or checkout terms, form the entire agreement regarding the Service. If a provision is unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.

Headings are for convenience only. Electronic notices and records satisfy any requirement that communications be in writing where permitted by law.